This Privacy Policy explains how USDTIFY (“we”, “our”, or “us”) collects, uses, and protects your information when you use our services (“Service”), including voucher, card, and ATM features. By accessing or using USDTIFY, you consent to the practices described here.
1) Information We Collect
- Personal Information: Name, nationality, date of birth, ID number, address, and contact details collected during registration or KYC verification.
- Blockchain Data: Wallet addresses, transaction hashes, and transfer amounts to detect and verify deposits.
- Voucher & Card Data: Voucher codes, voucher status, associated deposit amounts, card identifiers, card balance movements, and withdrawal/payment history.
- ATM Usage Data: ATM location/identifier, timestamps of ATM sessions, requested withdrawal amounts, applicable fees, masked card data, and technical logs of QR intents (e.g., successful/failed scans).
- Technical Data: IP address, browser type, device identifiers, access timestamps, session tokens, and activity logs.
- Documents: Uploaded identity proofs, selfies, and presented IDs for voucher redemption or enhanced ATM/Agent checks.
- Support & Communications: Messages you send to support (email, in-app, or other approved channels) and our related responses.
2) How We Use Your Information
- To verify identity (KYC) and comply with anti-money laundering (AML) laws.
- To create and manage your digital wallet, voucher records, and card balances.
- To process and record ATM withdrawals, including calculating and applying user fees.
- To notify you about deposits, voucher issuance, card updates, ATM activity, and redemption status.
- To monitor and prevent fraud, abuse, and unauthorized attempts to reuse vouchers, card data, or ATM QR intents.
- To improve service functionality, user experience, and customer support.
- To generate aggregated, de-identified statistics (e.g., ATM usage volumes, peak times) for internal planning.
- To meet legal obligations or respond to lawful requests from authorities or regulators.
3) Data Sharing
- We do not sell or rent your personal data.
- We share limited data with authorized Agents for voucher and ID verification when you redeem cash.
- We may share relevant details with ATM operators (ATM Merchants) needed to process your withdrawal, such as a reference ID, withdrawal amount, and confirmation status—never your full KYC file.
- Third-party processors (hosting, KYC providers, blockchain analytics, security services, payment/communication gateways) only access data as needed to perform their services securely under contractual safeguards.
- We may disclose data when legally required by courts, law enforcement, or regulatory agencies, or when necessary to protect our rights, Users, or partners.
4) Data Security
- All connections are protected via HTTPS encryption where supported.
- Stored documents, IDs, and sensitive logs are access-controlled and may be encrypted at rest.
- Private blockchain keys for operational wallets are stored using industry-standard security controls. End-user private keys to external wallets are not collected or stored.
- ATM and voucher/card operations are logged to help detect suspicious behavior and protect your account.
- Despite measures, no online system is fully secure — you should use USDTIFY with caution and protect your devices and credentials.
5) Data Retention
- KYC and transaction records, including voucher, card, and ATM logs, are retained for the period required by AML and financial regulations (commonly up to 5 years or longer where required).
- Inactive accounts may be archived or deleted after the legal retention period, subject to compliance needs.
- Users may request deletion of non-mandatory data once no active vouchers, balances, or open investigations remain. Certain information must be retained by law even after account closure.
6) Cookies & Tracking
- We use minimal cookies and similar technologies for authentication, session management, and fraud protection.
- We do not use third-party advertising trackers. Any analytics used are strictly for internal security and performance monitoring.
7) ATM & Agent Locations, CCTV & Local Records
- When you visit an Agent or ATM location, the physical premises may use CCTV or local logging policies which are controlled by the Agent or ATM Merchant and not directly by USDTIFY.
- We may receive limited confirmations from Agents or ATM Merchants (e.g., “withdrawal paid”, “ID verified”, “voucher declined”) for reconciliation and fraud-prevention purposes.
- Any additional data collected on-site (such as CCTV footage) is subject to the Agent’s or Merchant’s local privacy notices and applicable law.
8) Your Rights
- Request access to the personal data we hold about you, subject to identity verification.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of certain data where legally permissible and no active balances, vouchers, or legal obligations remain.
- Withdraw consent for non-essential communications (e.g., marketing), while still receiving mandatory service and security notices.
- Request information about whether your data has been shared with regulators or authorities, where disclosure is legally allowed.
9) International Transfers
- Your data may be processed on servers located in other jurisdictions with similar or adequate data protection standards.
- Where required, we implement safeguards (such as contractual clauses) for cross-border data transfers.
10) Policy Updates
- We may revise this Privacy Policy periodically, especially when adding or modifying voucher, card, or ATM functionality.
- Changes will be effective upon posting on sandbox.usdtify.com or within the application.
- Continued use of the Service after updates means you accept the revised policy.
12) Acknowledgment
By using USDTIFY, including voucher, card, and ATM services, you acknowledge that you have read, understood, and agree to this Privacy Policy.